Terms and Conditions for Carpet Cleaners W1G
These Terms and Conditions set out the basis on which Carpet Cleaners W1G provides domestic and commercial carpet cleaning services in the UK. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any appointment. For the purposes of these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the person, business or organisation requesting the service. These terms are intended to be fair, transparent and compliant with UK consumer expectations, while reflecting the practical nature of professional carpet cleaning work.
Our services may include hot water extraction, low-moisture cleaning, stain treatment, deodorising, spot cleaning, pre-inspection, fibre assessment and post-cleaning advice. The exact work to be carried out will depend on the condition of the carpet, the material type, access, size of the area, and any special requirements agreed in advance. Unless otherwise agreed in writing, all quotations are based on the information provided by you at the time of enquiry. If the actual job differs materially from the description given, we reserve the right to revise the price, change the schedule or decline to proceed if the new conditions would make the service unsafe or unsuitable.
By booking carpet cleaning services with us, you confirm that you are authorised to request the work for the relevant premises. You also confirm that the carpets and surrounding areas are safe to clean and that you have disclosed any relevant information that may affect the service, including water leaks, pre-existing damage, delicate fibres, heavy soiling, mould, pet contamination, or prior treatments. We may refuse or suspend services where the condition of the property or items presents a risk to staff, equipment or the quality of the result. Any quotation, estimate or pre-booking discussion is an invitation to proceed rather than a binding offer until the booking is accepted and confirmed by us.
Booking process begins when you request a quotation or appointment. We may ask for details such as the number of rooms, approximate carpet area, property type, access arrangements, parking considerations and any specific concerns. Once we have assessed the information, we will provide an estimated price or fixed fee where possible. A booking is only confirmed when we have accepted your request and, where required, received any deposit or prepayment. Confirmation may be provided by message, email, booking system, or other written means. You should check the details carefully, including date, time, service scope and address. If any information is incorrect, you must notify us promptly so we can amend the booking.
We aim to arrive within the scheduled time window, but appointments are subject to traffic, weather, access issues, equipment checks and other circumstances beyond our control. We may need to reschedule due to operational constraints, staff illness, safety concerns or unforeseen delays. Where possible, we will give reasonable notice of any change. It is your responsibility to ensure that the premises are ready for cleaning at the agreed time, including moving small personal items, securing pets, and ensuring access to the relevant rooms. If access is delayed or refused, waiting time may be chargeable, and the appointment may need to be rearranged.
If you request additional work on the day, such as extra rooms, stain treatment or treatment of upholstery, this may be accepted at our discretion and will usually be charged separately. We may also recommend amendments to the original plan if we consider them necessary for safety or better results. The final service delivered may differ from the initial description if this is required due to the condition of the carpet, the type of fibres, the presence of furnishings, or a risk of damage. We will use reasonable skill and care throughout, but cleaning outcomes cannot be guaranteed where stains are permanent, fibres are worn, or the material has been previously treated in a way that affects performance.
Payments and pricing must be made in accordance with the method and timing stated at booking or on invoice. Unless expressly agreed otherwise, payment is due on completion of the service. For certain appointments, especially larger or scheduled works, we may require a deposit or part-payment before the date of service. Deposits may be used to secure the booking and cover administration costs. All prices are stated in pounds sterling and may be inclusive or exclusive of VAT depending on our business status and the information shown at the time of quotation. If VAT applies, this will be made clear where required by law.
We reserve the right to adjust the price if the scope of work changes, if inaccurate information was provided, or if additional time, materials or equipment are required. Any such variation will be explained as soon as reasonably practicable. Payment may be accepted by bank transfer, card, cash, or any other method we have approved. In the event of late payment, we may charge reasonable recovery costs and, where permitted by law, statutory interest and compensation for debt recovery costs. Ownership of any goods supplied remains with us until payment has been made in full. If payment is not made, we may suspend further services, pursue recovery of sums due, or take any other lawful steps available.
Discounts, promotional offers and special rates, where available, apply only in accordance with their stated conditions. They may be withdrawn or amended at any time before a booking is confirmed. Unless expressly stated in writing, quotations exclude parking charges, congestion-related costs, specialist stain removal chemicals, hard-to-reach access charges and other exceptional expenses. If such costs arise, we may pass them on to you provided they are reasonable and relevant to the work carried out. We may issue an invoice or receipt electronically, and you agree that electronic records are acceptable for proof of payment and service delivery.
Cancellations and amendments should be made as early as possible. If you wish to cancel or change an appointment, you must notify us using the agreed communication method. The amount of notice required may depend on the type and size of booking, but generally we expect reasonable advance notice so that the appointment slot can be reassigned. Where a deposit has been taken, whether it is refundable will depend on the notice given, the nature of the service and any non-recoverable costs already incurred. If you cancel at short notice or fail to provide access, we may retain some or all of the deposit to cover losses.
If we need to cancel, postpone or change the booking, we will seek to do so fairly and with reasonable notice where practicable. In such circumstances, we may offer an alternative date or refund any advance payment for the affected service if no suitable arrangement can be made. We are not responsible for losses arising from cancellation or delay caused by events outside our reasonable control, including severe weather, fire, flood, government action, accidents, transport disruption, supply failure or illness. Nothing in these terms affects your statutory rights as a consumer where the service has not been provided with reasonable care and skill.
For ongoing or repeat carpet cleaning appointments, changes to frequency, duration or service scope must be agreed in writing or recorded in a reliable message format. If you request a postponement, we will try to accommodate it subject to availability. Repeated late cancellations or non-attendance may result in the loss of preferential pricing, deposits or reserved time slots. Where a booking is made for a business premises, different notice periods and charges may apply if stated in the commercial agreement. Any variation to these terms must be agreed in writing and signed or otherwise confirmed by an authorised representative.
Liability is limited to the extent permitted by law. We will exercise reasonable skill and care in carrying out carpet cleaning services, but we are not liable for pre-existing damage, hidden defects, wear and tear, shrinkage caused by unsuitable materials, colour loss from unstable dyes, watermarks resulting from prior treatments, or damage caused by items left in place by you. You should remove fragile, valuable or sentimental items before the appointment unless we have expressly agreed to handle them. We do not accept responsibility for damage caused by faulty fixtures, defective flooring, poor installation, existing damp, or structural problems that become apparent during cleaning.
Where we move lightweight furniture as part of the service, this is done at your risk unless we have agreed otherwise in writing. Heavy, fixed, antique or fragile items will normally not be moved. We are not liable for scratches, dents, breakages or marks resulting from the movement of furniture where no specific handling agreement exists, except where caused by our negligence. If a claim is made, you must notify us promptly and allow us a reasonable opportunity to inspect the issue and, where appropriate, to remedy it. You agree to take reasonable steps to minimise loss, including protecting surfaces and removing items that may be affected by moisture or cleaning products.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If we are found liable for loss or damage, our liability shall, to the fullest extent permitted by law, be limited to the total price paid or payable for the relevant service, except where the law requires a different measure. We are not liable for indirect, consequential or purely economic losses, including loss of profit, business interruption or loss of opportunity, unless such loss arises from a breach that cannot be limited by law.
Waste regulations and responsible disposal are important parts of our operations. During carpet cleaning, waste may include removed dirt, recovered wastewater, used cloths, disposable covers, packaging or small amounts of residue from spot treatments. We handle waste in accordance with applicable UK environmental and waste management requirements. Where waste is generated on site, we will take reasonable steps to contain, collect and remove it safely. We may not be able to dispose of hazardous or specialist waste unless we have the appropriate arrangements and permissions in place.
You are responsible for informing us if the premises contain any materials that may be hazardous, contaminated or regulated, including asbestos, needle contamination, biological hazards, sewage residue, chemical spills or other dangerous substances. We do not clean or remove hazardous waste unless expressly agreed and legally permitted. If such materials are discovered during the service, we may stop work immediately and request that the issue is dealt with by a specialist contractor. Any additional costs or delays arising from concealed hazards may be charged to you where lawful. We may also require you to arrange access to suitable disposal facilities if the nature of the waste makes on-site removal impractical.
Where we use cleaning products, we will choose products that are suitable for the task and used in accordance with manufacturer instructions and relevant regulations. You should tell us in advance about allergies, sensitivities, pets, or any restrictions affecting the use of certain chemicals. While we take care to minimise environmental impact, some cleaning processes involve water, detergents and extraction residues that must be managed responsibly. By using our carpet cleaning company services, you agree to cooperate with reasonable waste handling requirements, including allowing us access to remove cleaning debris, and you must not request any unlawful disposal practice.
General terms apply to the whole agreement. We may update these terms from time to time to reflect changes in law, service practice or business requirements. The version in force at the time of your booking will normally apply to that booking unless a later update is required by law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right shall operate as a waiver of that right.
These terms, together with your booking confirmation and any written service notes, form the entire agreement between us and you regarding the services booked. You should rely only on the written information provided at the time of booking or later agreed in writing. Any verbal statement that is inconsistent with these terms will not override them unless confirmed by us in writing. We may assign or subcontract elements of the service where reasonably necessary, provided that the standard of service is not materially reduced. You may not transfer your booking or rights under these terms without our written consent.
These terms are governed by the laws of England and Wales, and any dispute or claim arising from or in connection with them shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident elsewhere in the UK, any mandatory rights available to you under applicable law are not affected. We encourage prompt communication if any issue arises, so that we can seek an amicable and proportionate resolution before formal steps are taken. By proceeding with a booking for Carpet Cleaners W1G, you acknowledge that you have read, understood and agreed to these terms and conditions.
